Tech With Tam
1. Document how your business runs
I interview you and your team and document your processes, roles and goals, so people and AI tools work from one reference.
- Interviews
- Roles
- Goals
Hi, I'm Tam.
Grow without doing it all yourself.
You're doing well, and every decision, question and approval still funnels through you. I build systems for the repetitive processes that depend on you, so work keeps moving while you're with clients.
Start here
Already know what you need? Book a free 30-minute call. (opens in a new tab) Projects start at $2,500.
I've spent 14 years getting busy teams to use new systems.
At Ramp, Xero and in my own business, I've helped 1,000+ service businesses, from solo firms to franchise networks with hundreds of offices, get new systems running.
Sound familiar?
You've built a successful business, and you still can't take a day off without checking your phone.
You're writing proposals at 10pm because nobody else knows how you price. Your team asks you questions you've answered a dozen times, and you answer them again because it's faster than explaining.
You'd hire help, but you don't have the hours to train anyone. You can't picture taking on another client without something slipping, and some nights you lie awake wondering which ball you've already dropped.
How I help
You approve the work instead of doing it yourself.
AI tools, like new hires, underperform when nobody has documented how your business works. So I start there.
2. Identify what to delegate
I map the recurring tasks that depend on you and rank them by the time they would free up.
- Workflow map
- Decisions
- Handoffs
3. Build systems that run without you
Routine decisions become documented steps your team or AI tools follow in your existing software. Judgment calls stay with you.
- Proposals
- Follow-ups
- Reporting
What I build
Systems running in my business today
Sales
A follow-up from one client call
After each call, it drafts the follow-up email and a brief for the next call, and updates the deal log. You approve what gets sent.
Business context
My business, documented for AI
One reference every AI tool I use reads before it starts work.
Website
A buyer panel on my homepage
AI buyers flagged where an earlier version of this page confused them. This version is the rewrite.
Operations
A post-meeting debrief
Meeting notes become action items with owners and a list of open decisions.
Start here
See how your website reads to the people you sell to.
Send your site and who you sell to. Within 24 hours you'll get notes from AI buyers and a rewrite of your homepage's top section.
Your website is already public, so there's nothing to share or set up. I use the same method on client onboarding, sales processes and new offers, to catch confusion before a real customer does.
Website review
Example · Business consulting
- Now
- The contact form requires a phone number and referral source, with no explanation of what happens next.
- AI buyer feedback
- Four of six AI buyer profiles said they would leave the contact page over the required fields and unclear reply process.
- Suggested change
- Make both fields optional, explain how soon visitors will hear back, and use “Send request” for the button.
Free resources
Take one and try it
Systems Decision Map
Get it ›A skill for Claude or ChatGPT. Describe a business problem and get a written assessment of what's holding it up and which change to make first.
Priority Board
Get it ›A task board built around your three top priorities, showing one next step at a time.
SOP Manager
Get it ›Your team asks Claude or ChatGPT how a process works and gets your approved SOP. It drafts missing steps for your review.
I keep my client list small so I can stay hands-on
Work with me
Blueprint
Start hereIdentify the work only you should be doing.
For owners who know they're the bottleneck but not where to start fixing it.
- Your processes, roles and goals, documented
- What to delegate, and to whom
- A prioritized 90-day roadmap, yours to keep
From $2,500
The Partnership
Your roadmap, implemented month to month.
For owners who want ongoing implementation.
- Begins with a Blueprint, unless you already have one
- Nothing goes live without your approval
From $4,000 / month
3-month minimum
The Build
One system, built to run without you.
For after a Blueprint, or when you already know what needs fixing.
- One system, built and tested: proposals, onboarding, reporting, or your inbox
- Documented so your team can operate it
- Training for the people who will run it
From $5,000
What to expect
How the Partnership works
01
A shared request list
Add anything you want off your plate, like a report you rebuild every week or a process that lives in your head. Describe it in your own words and rank it.
02
Approved before I build
For each request, I send a short plan: what I'll build, what I need from you and the timeline. Work starts when you approve it, and the monthly fee stays flat.
03
Work happens in parallel
Several requests move forward at once. Your ranking decides what goes first.
04
Centralized communication
Requests, plans, approvals and updates all live in one shared channel, so nothing gets buried in email. I reply within one business day.
05
Built with your team
I build each system with the people who will use it and train them as I go, in up to four 45-minute working sessions a month.
06
You own everything
Every system runs in accounts in your name, with written instructions. If we stop working together, you keep all of it.
Three-month minimum.
If doing it all feels like a second job, I get it.
I'm a consultant, a wife and a mom to a multi-sport kid, and I co-run a mobile sauna business, so I know what it's like when everything runs through you.
I started out in accounting, rolling out new software and training the team. Then I spent eight years at Xero and Ramp helping accounting firms adopt new technology through onboarding, training, documentation and change management. At Ramp, I helped build two teams from the ground up while the company grew into one of the most valuable fintech companies in the world. I saw up close how a company growing that fast runs on systems and AI instead of hiring for every new task.
I love to build and solve problems, and when I find a better way to do something, I want to share it with others. Efficiency is how I keep my time for the things I care about. I want the same for you: your time back, your sanity intact and room for the goals you started the business for.
Do more with more.
Before you book
Questions
I'm not sure where to start. What should I do?
Book a free 30-minute call. We'll find the change that frees up the most time.
Do you work with one-person businesses?
Yes. If it's just you, the systems hand the work to your software and AI tools instead of a team.
Do you work with the tools I already have?
Yes. I start with what you already pay for, like ChatGPT, Claude, Google Workspace or your CRM. If a new tool is worth buying, I'll explain why first.
What happens to my information?
All work happens in your own accounts. Before I start, we agree on which data and systems are off limits.
Will my team actually use it?
I train the people who will run it and design each system around how they already work.
Will a system make decisions for me?
No. They draft and sort. You make the decisions and approve anything before it goes out.
What happens on the first call?
We discuss where work is stuck. If I can help, I'll recommend a first step and its price. If I can't, I'll say so.